TIMEFRAMES

• Allow approximately 3-4 weeks* for turnaround exc shipping {* from time to time unforeseen circumstances can affect order lead-time. Often we are quicker!}
• We will contact you via email to confirm design and details within 2-3 business days of order being placed.
• We aim to turnaround your custom artwork in 10-15 business days from confirmation of order subject to workload.
• We recommend delivery of your signage, especially seating charts, 1 week prior to your event (exc shipping/ delivery) to allow for unforeseen guest changes.
• Once your proof is approved we need 3-5 business* days to print {*longer lead times will apply for specialty printing such as foil or letterpress}

PROOFS & ARTWORK

• You will be supplied with a PDF design proof with the ability to make changes up to 3 times.
• Additional changes over this will be charged at $15 per proof.
• Carefully double check for any errors including names. It is the clients’ responsibility to ensure these are correct. Once proof has been approved to print, we are not responsible for any grammatical or spelling errors.
• For seating plans - we will work from spreadsheets where guest names are required to merge onto designs. Any errors in spelling on these documents will result in errors on your final product, to which we cannot be held responsible.
• Once you are happy with the design, please reply to us APPROVED. 

OTHER DETAILS

We can print images and photos. Please note files supplied must be high resolution.

Please note, we cannot “copy” from a picture you provide due to copyright laws. We can only use any images you supply that you are the original author of e.g. no images from Google can be supplied and used. We are also unable to use characters (such a cartoon characters and superheroes) due to licensing restrictions.

All of our designs are protected by Copyright under Australian law and may not be reproduced in anyway. We remain Moral Rights owner of all artwork. Meaning, we must be credited in all photography {personal or commercial} published of our work including online, social media and print.

Once produced, semi-custom products are non-refundable.

Prior to being used signs should be stored is a Dry, Flat, Cool place.

Foamcore (used in signage) is easily damaged if dropped or bumped. Once delivered, Danger + Moon is not responsible for any breakages or damage, accidental or consequential to your order. But if something awful were to happen, please contact us and we'll offer suitable help!