BOOK YOUR WEDDING PACKAGE BEFORE 29 FEB 2020 TO RECEIVE A FREE WELCOME SIGN (T+C'S APPLY)
BOOK YOUR WEDDING PACKAGE BEFORE 29 FEB 2020 TO RECEIVE A FREE WELCOME SIGN (T+C'S APPLY)
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FAQ's

When should I place an order for my custom invitations or welcome sign and how long will it take?

 

  • We require one month minimum to turnaround orders 
  • We will contact you via email to confirm design and details, and a quote if necessary
  • We aim to turnaround your custom artwork in 10-15 business days from confirmation of order subject to workload 
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    It's suggested to place your order 1 month prior to the date you'd like to send your invites out to your guests and 4-5 weeks prior to the date of event for signs.

    Some print processes may require longer and will be advised accordingly (eg reactive foil printing requires an additional 5-7 days) and timelines above exclude shipping

    *from time to time unforeseen circumstances can affect order lead time. Should this time vary for any reason we’ll be sure to contact you straight away.

     How do I order a custom work?

    Head to our Custom Invitation: Terms + Conditions page to step through the process then over to our Custom Invitation Order page to submit your request.

    For signs, these are shoppable directly via our website here or feel free to create your own design from scratch. Email us to discuss at annette@dangerandmoon.com

    Wedding packages are available. Visit our sister brand Confetti Edition for all details and to submit a quote request www.confettiedition.com

    What happens after I place my order?

    • Custom orders will be quoted prior to artwork commencing. Orders over $500 require 50% no refundable deposit.
    • You will be supplied with a PDF design proof with the ability to make changes up to 3 times.
    • Additional changes over this will be charged at $10 per proof.
    • Carefully double check for any errors including names. It is the clients’ responsibility to ensure these are correct. Once proof has been approved to print, we are not responsible for any errors and will not be held liable once printed, or associated reprint costs.
    • Once you are happy with the design, please reply to us APPROVED. 

    Custom orders will be invoiced for payment prior to printing. No printing will commence without full payment. Proof of payment must be sent to us. If for any reason you do not proceed with your order after artwork has been supplied you will forfeit your deposit. In the case the order was under $500 value, it will incur a $50 artwork/ cancellation fee.

    All orders are hand cut and crafted.  Should this time vary for any reason we’ll be sure to contact you straight away. We are always happy to work closely with you for any orders needed quickly!

    I really want my invites to have cartoon characters or superheroes on them.

    Sorry, we are unable to use any characters due to Copyright laws and licensing restrictions.

    I saw these great invites online, can you copy it?

    We cannot “copy” from a picture you provide due to copyright laws. We cannot use any images you supply unless you are the original author eg no images from Google can be supplied and used. 

    All of our designs are protected by Copyright under Australian law and may not be reproduced in anyway.

    We remain Moral Rights owner of all artwork. Meaning, we must be credited in all photography {personal or commercial} published of our work including social media and print.

    What are specialty print techniques?

    Specialty printing are those that are above and beyond our digital printing capabilities. 

    This includes reactive and hot foil printing, letter press, embossing and white ink (e.g. white printing on Kraft brown paper or black card).

    We work closely with out-sourced printers to achieve these speciality looks and will endeavour to step you through each of these processes to create your perfect invites.

    Each of these techniques is charged in addition to our standard service and is itemised on your quote.

    Can you send me the file to print my invitations myself?

    The short answer, no. We are proud to provide you the complete Danger & Moon experience. Life is NOT a party for you if you are sitting around cutting paper. We are an easy and convenient service that creates, prints and assembles each order by hand for you.

    Can I return my online order?

    We take great pride in the quality of our goods. All items are inspected prior to shipping. If, for any reason, goods are faulty in any way upon delivery we will exchange the item within 7 days of purchase. 

    Under no circumstances will returned goods be accepted that have been written on/ clear signs of usage.

    No custom orders can be returned for change of mind.

     

    Where do you print and what type of paper is it?

    Invites and cards are printed in-house or locally with high quality digital printers on 250gsm smooth white card stock (that’s sturdy in layman’s terms).

    We can source other paper and envelopes at your request. This may incur an additional fee.

    Speciality printing is out-sourced to local Australian companies.

    Can you print addresses on envelopes?

    Yes. Yes we can. This is $1 per envelope (inc return address)

    I have an idea for stationery for my party and I'm not sure if you can do it.

    Just ask us!! We're limited only by imagination. We've made everything from birthday banners to cake toppers and menu's and even teacher's note and hen's and baby shower party games.

    Do you ship internationally?

    We are Australian based and can accomodate for international orders. Please email us annette@dangerandmoon.com to discuss and for quotes.

    I'm a retailer/ e-tailer, can I stock your products?

    All wholesale enquiries are welcome and thanks for your interest! Please email us annette@dangerandmoon.com for a copy of our Wholesale Terms and Conditions